![]() That's all I like to play when I'm login to site like betonline.ag. ![]() Why one star off? because and I think this should be the most important one for some people, the payout on slot machines is not so great. Good sign up bonus, so take advantage of it when you're signing up, because after the first deposit not so much bonuses. And they usually take care of you pretty good. ![]() Most important to me is customer services and there is a chat button for any question 24 hours a day. I've bet on sports few times when they give me bonus and they have lots of choices and easy to bet. The fourth rep echoed what the third rep said. I asked for proof of the withdrawal being processed and the chat just ended. This time I was told that the withdrawal was processed and I needed proof that it wasn’t by providing a screenshot of my bank statement. A couple hours passed again and I decided to contact a rep once again (third time). What in the actual f… was that guy talking about? He did go on to say that the funds should return to my BetOnline as soon as possible. When that didn’t happen, I spoke to a rep again (second time) and was told the funds weren’t deposited in my bank account because I didn’t accept the funds via text message. I spoke with a rep yesterday () and was told I should receive the funds in my bank account on the 26th (today). I’ve inquired four times about this issue and got a different response just about every time. If they’re giving me a hard time for a $150 withdrawal then there’s no way other folks are having positive experience. I’m convinced that any positive review for this website is fake. I won't stop until you give me back my entire balance $31168.46. You are scammers and didn't even refund my deposit. I'm not going to stop dropping your site's score to 1. After the last call, they answered me that your documents are invalid and did not tell me what to do next, so that I took my balance. For 10 calls to the financial department, I am connected with him 1 time. ![]() And this situation happens over and over again. In most cases, I'm on the phone for 5-10 minutes waiting for the financial deportation and after the call ends (because they stop the call, not because I hang up). The call starts at the general manager, who then redirects me to the financial deportation. In addition, they always ask to call them (it's impossible to discuss my verification via chat :/). I sent both of document a drive license and a passport, selfies and videos with these documents, but the answer remained the same - your documents are invalid. I sent everything that "betonline.ag" requested (a identification document, a bank statement, a selfie with a identification document, a video with me and with a identification document and a bank statement.) But each time I received a response that my documents were invalid. Then they asked for documents for verification. They haven't verified my account since January 11, 2023. Currently, I am unable to withdraw my money, let alone open my account My whole family is waiting for my money, and I have over 19000 dollars in my account. I sincerely hope and implore that you can help me. I have paid my ID card, video, electricity bill, and hospitalization settlement from 2020 to 2021 together. My account has been under review for over 60 days and I hope to restore it as soon as possible. I hope the management can take my case seriously again. Kind Regards, Financial Services I have sent the documents as requested and stated that my hospital certificate is a Chinese settlement statement. *Documents may be scanned or you can submit a photo Please allow up to 48 hours for your documentation to be reviewed. To expedite the evaluation process, please send a copy of the following documents to - Proof of your stay at the hospital or Medical bill. A week ago, I received this e, Account Information Required Betonline_Fraud_1 Your account is currently being evaluated for security purposes.
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